FAQs

Am I eligible to book appointments online?

You must be a fully registered patient,  age 16 years or older and provide photographic identification to qualify for use of this service. You cannot register for this service on the behalf of other patients.

How do I sign up?

Please see our How to sign up page.

What are the terms and conditions?

By using this service you agree to our terms and conditions, which can be found here.

After I have entered my surname and DOB, I receive an error message

When you enter your Surname and DOB, it needs to match exactly what we have on our records. Your surname should match exactly what is printed at the top of the registration letter. If you continue to encounter the same error, please contact the practice.

Why do I get the message ‘Herne Hill Group Practice does not offer online registration for Patient Access at the moment’?

You can only register for Patient Access after you have received your registration letter from reception. Please see the page How to sign up.

Why can I only book one appointment at a time?

You can currently only request one appointment at a time. If you require more than one appointment, please contact the practice as normal.

Why can I not see any appointments available?

If you are unable to see any available appointments, this means there are currently no appointments available. Only advance appointments are available,  if you require an on-the-day appointment please contact the practice as normal.

Can I cancel my appointment online?

Yes, just log into Patient Access and cancel the specific appointment.

Why can I not request X medication?

Patient Access lists only your current repeat medications. If what you wish to request is not listed you will need to speak to a Doctor.

I have forgotten my sign in details

  • You can use the Forgotten Password and Forgotten User ID features to help recover
    your details. Please note: We must have your e-mail address and mobile
    number stored to use these features. You can also add these during the registration
    process and after signing in.
  • Alternatively you can contact the practice to generate a new letter for you. With the
    new letter, you will need to follow the whole registration process again, before
    signing in with new details.

Please see the Patient Access knowledge base for any further questions you may have.