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Herne Hill Group Practice
Changes to Our Long-Term Condition (LTC) Recall System
From 14 July 2026, our practice is introducing a new approach to Long-Term Condition (LTC) reviews using the Ardens LTC Recall Model.
Previously, patients were invited for separate reviews for each long-term condition at different times throughout the year. This often meant multiple appointments and made it difficult to coordinate reviews, particularly during the busy winter months.
Our new system will provide a more joined-up and patient-centred approach.
What is changing?
Patients will now be invited for their annual LTC review based on their month of birth. Rather than arranging separate appointments for each condition, we will aim to review all eligible long-term conditions during a single annual review, alongside your medication review where appropriate.
This means:
- Fewer appointments throughout the year.
- A more coordinated review of your overall health.
- Better continuity of care.
- A more consistent approach across the practice.
What will happen at my review?
Most patients will first be seen by a Trainee Nursing Associate or Practice Nurse for any routine observations, blood tests and other required checks. Some patients may not need a full appointment initially. Depending on their individual circumstances, they may simply be invited to attend for a blood test and to use our self-service blood pressure machine to record their blood pressure and body mass index (BMI).
Your results will then be reviewed by the appropriate clinician. If any further discussion, examination or treatment is needed, we will arrange a follow-up appointment with the most appropriate healthcare professional.
By making the best use of our wider clinical team, we aim to ensure you receive the right care from the right professional at the right time.
Will my review date change?
Yes, your annual review may take place at a different time than you are used to while we move to the new system.
For example, if your asthma review has usually taken place in October but your birthday is in August, you may be invited a little earlier or later than normal so that your reviews can be combined into one appointment.
Transition to the new system
Our financial year runs from 1 April to 31 March. During the transition, we will also be inviting patients with birthdays in April, May and June over the summer to help align everyone with the new recall schedule.
We expect that by the next financial year, most patients' annual reviews will be fully synchronised with their birth month.
Thank you for your patience and support while we introduce this improved way of delivering long-term condition care. We believe this new approach will provide a more convenient, coordinated and efficient service for all of our patients.
Published: Jul 14, 2026