Ransomware Cyber Attack on NHS Hospitals


The attack is having a significant impact on the delivery of services at Guy’s and St Thomas’, King’s College Hospital NHS Foundation Trusts and primary care service users in Bexley, Greenwich, Lewisham, Bromley, Southwark and Lambeth. We apologise for the inconvenience this is causing to patients and their families. The attack is affecting all pathology services, including phlebotomy and cervical screening. We recognise this is having a significant impact in primary care and we are working urgently with Synnovis and hospital Trusts to fully assess the impact of the attack and take appropriate action. We will keep you updated regularly with the latest developments.

We are advised that emergency care continues to be available, so patients should access services in the normal way by dialling 999 in an emergency and otherwise using 111, and patients should continue to attend appointments unless they are told otherwise. We will continue to provide updates for local patients and the public about the impact on services and how they can continue to get the care they need.

We are working together with Synnovis and NHS Trusts to fully understand the impact of the incident with the support of the government’s National Cyber Security Centre and our Cyber Operations team. A process for requesting urgent testing is being developed and further information will be shared tomorrow morning. We are assured that all critical results continue to be phoned through to the relevant GP or clinical lead, as per the Synnovis standard operating procedure.

Practices are asked not to perform their own phlebotomy as there would be no capability to process the sample and return it yet. In the meantime, you can still order blood tests via electronic systems, but Synnovis has asked for patients to delay having non-urgent bloods taken until further notice and asked phlebotomy providers to cancel non-urgent appointments.

We have established a page on the ICB website with a statement on the incident. This page will be updated as the situation develops.

NHS South East London Communications Team

Published: Jun 5, 2024